Effective Date: May 1, 2025

Compacses (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website compacses.com, use our services, or interact with us in any way. We comply with all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and adhere to the requirements of Google, Microsoft Ads, and other major advertising platforms.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Name, surname
  • Email address
  • Phone number
  • Mailing address
  • Company name (if applicable)
  • Any other information you voluntarily provide via forms, email, or other communication channels

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring website or source
  • Pages visited and time spent on each page
  • Date and time of access
  • Clickstream data and navigation paths

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities. Cookies help us:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Deliver personalized content and ads
  • Measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

1.4 Third-Party Data Collection

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, Microsoft Ads, and Facebook Pixel, which may collect information about your online activities over time and across different websites.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain our website and services
  • To respond to your inquiries, requests, or customer service needs
  • To process and manage quotes, orders, or service requests
  • To personalize your experience and deliver relevant content and advertisements
  • To analyze website usage and improve our products, services, and marketing efforts
  • To send you updates, newsletters, promotional materials, or other information (with your consent)
  • To comply with legal obligations and enforce our terms, policies, and agreements
  • To protect the rights, property, or safety of Compacses, our users, or others

3. Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, provided they do not override your rights and freedoms

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or providing services to you (e.g., hosting, analytics, marketing, payment processing). These providers are contractually obligated to protect your information.
  • Advertising Partners: With advertising networks and partners (such as Google, Microsoft, Facebook) to deliver targeted ads and measure campaign effectiveness.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transfer. In such cases, we will notify you before your information is transferred and becomes subject to a different privacy policy.
  • Protection of Rights: To protect the rights, property, or safety of Compacses, our users, or others.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and encrypted connections (SSL/TLS)
  • Access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside of your jurisdiction, including Canada and the United States, where data protection laws may differ. We take steps to ensure that your information receives an adequate level of protection, including contractual safeguards where required.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal exceptions.
  • Restriction: Request restriction of processing in certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Request a copy of your information in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise your rights, please contact us at [email protected] or by using the contact details below. We may need to verify your identity before processing your request.

9. Marketing and Communications

With your consent, we may send you marketing communications about our products, services, promotions, or events. You can opt out of receiving these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: Help us understand how visitors interact with our website.
  • Functional Cookies: Remember your preferences and settings.
  • Advertising Cookies: Deliver relevant ads and track ad performance.

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can take appropriate action.

13. Automated Decision-Making and Profiling

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Compacses
10820 24 St SE Suite 201,
Calgary, AB T2Z 4C9, Canada
Phone: +1 403 829 5709
Email: [email protected]
Website: compacses.com